Contract
What Handset is being built to do
Every clause of the product Handset is building toward, and how much of it the code does today. Judged from the code and tests, not from plans.
0 of 99 clauses done
100% (99)
- 0 done
- 0 partial
- 99 missing
Judged at commit a541939 ·
Published clauses
0 done · 0 partial · 0 missing
of 0
Target and push further
0 done · 0 partial · 99 missing
of 99
Product target
- Category
- Business phone system and cloud contact center
- Replaces
- RingCentral RingEX and RingCX, Dialpad Connect and Contact Center, Support and Sell, Aircall, Zoom Phone and Zoom Contact Center, Quo formerly OpenPhone, CloudTalk, JustCall, Newo, Phonely, Beside Phone, Talkdesk, Five9, carrier-hosted and on-site PBX
- First buyer
- The owner, office manager or operations lead of a 5–200 person US business, with a 5–100 seat sales or support team, using USD and US business norms
Progress by area
10 areasTarget and push further · 10 areas
- Numbers, carriers and continuity0 done0 partial10 missing
- Routing, people and endpoints0 done0 partial15 missing
- Calls, messages and records0 done0 partial11 missing
- Reception and contact center0 done0 partial13 missing
- Administration, trust and commercial controls0 done0 partial7 missing
- Connected systems and automation0 done0 partial17 missing
- Migration and cutover0 done0 partial11 missing
- Owned installation and data0 done0 partial6 missing
- Product boundaries0 done0 partial2 missing
- Outcome-owning agents0 done0 partial7 missing
All clauses
Showing 99 of 99 clauses
| Clause | Title | Status | Evidence or gap |
|---|---|---|---|
| Numbers, carriers and continuity 0 done · 0 partial · 10 missing | |||
| HND-001target | Numbers | Missing | Gap: No implementation: numbers and the complete acceptance journey are missing. |
| HND-002target | Porting in and out | Missing | Gap: No implementation: porting in and out and the complete acceptance journey are missing. |
| HND-003target | PSTN calling on real independent routes | Missing | Gap: No implementation: pstn calling on real independent routes and the complete acceptance journey are missing. |
| HND-004target | Emergency calling and dispatchable location | Missing | Gap: No implementation: emergency calling and dispatchable location and the complete acceptance journey are missing. |
| HND-005target | Caller ID trust and spam-label defence | Missing | Gap: No implementation: caller id trust and spam-label defence and the complete acceptance journey are missing. |
| HND-025target | Teams and existing PBX coexistence | Missing | Gap: No implementation: teams and existing pbx coexistence and the complete acceptance journey are missing. |
| HND-029target | Reliability office continuity and call diagnostics | Missing | Gap: No implementation: reliability office continuity and call diagnostics and the complete acceptance journey are missing. |
| HND-031target | Carrier onboarding and regulatory operation | Missing | Gap: No implementation: carrier onboarding and regulatory operation and the complete acceptance journey are missing. |
| HND-057target | Network readiness and diagnostic support | Missing | Gap: No implementation: network readiness and diagnostic support and the complete acceptance journey are missing. |
| HND-069target | Capacity crash recovery and service restoration | Missing | Gap: No implementation: capacity crash recovery and service restoration and the complete acceptance journey are missing. |
| Routing, people and endpoints 0 done · 0 partial · 15 missing | |||
| HND-006target | Visual versioned call-flow builder | Missing | Gap: No implementation: visual versioned call-flow builder and the complete acceptance journey are missing. |
| HND-007target | Users extensions and provisioned devices | Missing | Gap: No implementation: users extensions and provisioned devices and the complete acceptance journey are missing. |
| HND-008target | Desktop web and native mobile calling | Missing | Gap: No implementation: desktop web and native mobile calling and the complete acceptance journey are missing. |
| HND-009target | Complete call handling | Missing | Gap: No implementation: complete call handling and the complete acceptance journey are missing. |
| HND-034target | Front desk and executive delegation | Missing | Gap: No implementation: front desk and executive delegation and the complete acceptance journey are missing. |
| HND-035target | Nuisance call fax and toll-fraud controls | Missing | Gap: No implementation: nuisance call fax and toll-fraud controls and the complete acceptance journey are missing. |
| HND-078target | Personal answering rules and forwarding | Missing | Gap: No implementation: personal answering rules and forwarding and its full acceptance journey are missing. |
| HND-079target | Allowed From identities across calls texts and fax | Missing | Gap: No implementation: allowed from identities across calls texts and fax and its full acceptance journey are missing. |
| HND-080target | Intercom page groups and overhead speakers | Missing | Gap: No implementation: intercom page groups and overhead speakers and its full acceptance journey are missing. |
| HND-081target | Standing PSTN audio conference bridges | Missing | Gap: No implementation: standing pstn audio conference bridges and its full acceptance journey are missing. |
| HND-082target | Cellular-voice business calling without data | Missing | Gap: No implementation: cellular-voice business calling without data and its full acceptance journey are missing. |
| HND-087target | Prompt authoring greetings and extension dialing | Missing | Gap: No implementation: prompt authoring greetings and extension dialing and its full acceptance journey are missing. |
| HND-091target | Hot desking with physical emergency location | Missing | Gap: No implementation: hot desking with physical emergency location and its full acceptance journey are missing. |
| HND-094target | Qualified ATAs and analog business endpoints | Missing | Gap: No implementation: qualified atas and analog business endpoints and its full acceptance journey are missing. |
| HND-095target | Phone self-service screening and feature codes | Missing | Gap: No implementation: phone self-service screening and feature codes and its full acceptance journey are missing. |
| Calls, messages and records 0 done · 0 partial · 11 missing | |||
| HND-010target | Shared and personal voicemail | Missing | Gap: No implementation: shared and personal voicemail and the complete acceptance journey are missing. |
| HND-011target | Business SMS and MMS | Missing | Gap: No implementation: business sms and mms and the complete acceptance journey are missing. |
| HND-012target | Messaging registration and consent | Missing | Gap: No implementation: messaging registration and consent and the complete acceptance journey are missing. |
| HND-013target | Recording consent pause and retention | Missing | Gap: No implementation: recording consent pause and retention and the complete acceptance journey are missing. |
| HND-014target | Transcripts summaries and evidence search | Missing | Gap: No implementation: transcripts summaries and evidence search and the complete acceptance journey are missing. |
| HND-024target | Internet fax | Missing | Gap: No implementation: internet fax and the complete acceptance journey are missing. |
| HND-032target | Canonical communication and accountable work records | Missing | Gap: No implementation: canonical communication and accountable work records and the complete acceptance journey are missing. |
| HND-033target | Business contact directory and source identity | Missing | Gap: No implementation: business contact directory and source identity and the complete acceptance journey are missing. |
| HND-089target | Explicit in-call consent for missed-call text-back | Missing | Gap: No implementation: explicit in-call consent for missed-call text-back and its full acceptance journey are missing. |
| HND-092target | Call-log exports and buyer-owned recording archives | Missing | Gap: No implementation: call-log exports and buyer-owned recording archives and its full acceptance journey are missing. |
| HND-097target | SMS queues service levels and receptionist replies | Missing | Gap: No implementation: sms queues service levels and receptionist replies and its full acceptance journey are missing. |
| Reception and contact center 0 done · 0 partial · 13 missing | |||
| HND-015target | Bilingual AI receptionist | Missing | Gap: No implementation: bilingual ai receptionist and the complete acceptance journey are missing. |
| HND-016target | Queues and automatic call distribution | Missing | Gap: No implementation: queues and automatic call distribution and the complete acceptance journey are missing. |
| HND-017target | Callbacks and missed-call recovery | Missing | Gap: No implementation: callbacks and missed-call recovery and the complete acceptance journey are missing. |
| HND-018target | Agent workspace and complete context | Missing | Gap: No implementation: agent workspace and complete context and the complete acceptance journey are missing. |
| HND-019target | Supervisor tools and live wallboards | Missing | Gap: No implementation: supervisor tools and live wallboards and the complete acceptance journey are missing. |
| HND-020target | Quality review and coaching | Missing | Gap: No implementation: quality review and coaching and the complete acceptance journey are missing. |
| HND-021target | Outbound dialer and lawful calling | Missing | Gap: No implementation: outbound dialer and lawful calling and the complete acceptance journey are missing. |
| HND-022target | Explainable analytics and scheduled reporting | Missing | Gap: No implementation: explainable analytics and scheduled reporting and the complete acceptance journey are missing. |
| HND-023target | Call tracking and advertising attribution | Missing | Gap: No implementation: call tracking and advertising attribution and the complete acceptance journey are missing. |
| HND-051target | Live agent assist and evaluated guidance | Missing | Gap: No implementation: live agent assist and evaluated guidance and the complete acceptance journey are missing. |
| HND-052target | Blended and predictive outbound controls | Missing | Gap: No implementation: blended and predictive outbound controls and the complete acceptance journey are missing. |
| HND-086target | Queue and agent metric formulas | Missing | Gap: No implementation: queue and agent metric formulas and its full acceptance journey are missing. |
| HND-093target | Customer-reported post-call CSAT | Missing | Gap: No implementation: customer-reported post-call csat and its full acceptance journey are missing. |
| Administration, trust and commercial controls 0 done · 0 partial · 7 missing | |||
| HND-027target | Roles identity security and US data custody | Missing | Gap: No implementation: roles identity security and us data custody and the complete acceptance journey are missing. |
| HND-028target | USD billing usage and self-serve exit | Missing | Gap: No implementation: usd billing usage and self-serve exit and the complete acceptance journey are missing. |
| HND-046target | Regulated recording and document custody | Missing | Gap: No implementation: regulated recording and document custody and the complete acceptance journey are missing. |
| HND-047target | Durable accountable audit | Missing | Gap: No implementation: durable accountable audit and the complete acceptance journey are missing. |
| HND-048target | Secrets external flows and media security | Missing | Gap: No implementation: secrets external flows and media security and the complete acceptance journey are missing. |
| HND-088target | Owner-account billing responsibilities and outage support | Missing | Gap: No implementation. An actual RunEditRun-contracted carrier, biller, human support staffing, pricing and response commitments require the owner’s explicit decision; that managed mode must remain blocked until recorded. Direct-owner carrier qualification, cost reconciliation and accountable support are also missing. |
| HND-096target | Bulk users devices and reusable administrative templates | Missing | Gap: No implementation: bulk users devices and reusable administrative templates and its full acceptance journey are missing. |
| Connected systems and automation 0 done · 0 partial · 17 missing | |||
| HND-030target | Public APIs webhooks and agent tools | Missing | Gap: No implementation: public apis webhooks and agent tools and the complete acceptance journey are missing. |
| HND-036target | Connector delivery reconciliation and consent races | Missing | Gap: No implementation: connector delivery reconciliation and consent races and the complete acceptance journey are missing. |
| HND-037target | Sales CRM connections and Orbit handoff | Missing | Gap: No implementation: sales crm connections and orbit handoff and the complete acceptance journey are missing. |
| HND-038target | Help desk support procedures and IT lines | Missing | Gap: No implementation: help desk support procedures and it lines and the complete acceptance journey are missing. |
| HND-039target | Booking through Dial and existing calendars | Missing | Gap: No implementation: booking through dial and existing calendars and the complete acceptance journey are missing. |
| HND-040target | Vertical business context and one business number | Missing | Gap: No implementation: vertical business context and one business number and the complete acceptance journey are missing. |
| HND-041target | Workplace alerts and meeting escalation | Missing | Gap: No implementation: workplace alerts and meeting escalation and the complete acceptance journey are missing. |
| HND-042target | Identity federation lifecycle and owner recovery | Missing | Gap: No implementation: identity federation lifecycle and owner recovery and the complete acceptance journey are missing. |
| HND-043target | Knowledge and file sources for voice AI | Missing | Gap: No implementation: knowledge and file sources for voice ai and the complete acceptance journey are missing. |
| HND-044target | PCI-separated pay by phone and deposits | Missing | Gap: No implementation: pci-separated pay by phone and deposits and the complete acceptance journey are missing. |
| HND-045target | Attribution and shared marketing consent | Missing | Gap: No implementation: attribution and shared marketing consent and the complete acceptance journey are missing. |
| HND-049target | Agents as revocable scoped credentials | Missing | Gap: No implementation: agents as revocable scoped credentials and the complete acceptance journey are missing. |
| HND-050target | Rules follow-up and workflow ownership | Missing | Gap: No implementation: rules follow-up and workflow ownership and the complete acceptance journey are missing. |
| HND-084target | Google and Microsoft working-day integration | Missing | Gap: No implementation: google and microsoft working-day integration and its full acceptance journey are missing. |
| HND-085target | Clio matter-linked telephony and reviewed time | Missing | Gap: No implementation: clio matter-linked telephony and reviewed time and its full acceptance journey are missing. |
| HND-090target | Named practice property and dealership adapters | Missing | Gap: No implementation: named practice property and dealership adapters and its full acceptance journey are missing. |
| HND-099target | Named order and service-job screen-pop sources | Missing | Gap: No implementation: named order and service-job screen-pop sources and its full acceptance journey are missing. |
| Migration and cutover 0 done · 0 partial · 11 missing | |||
| HND-026target | Complete incumbent migration and planned cutover | Missing | Gap: No implementation: complete incumbent migration and planned cutover and the complete acceptance journey are missing. |
| HND-053target | Reviewed resumable imports and source reconciliation | Missing | Gap: No implementation: reviewed resumable imports and source reconciliation and the complete acceptance journey are missing. |
| HND-054target | RingCentral RingEX and RingCX migration | Missing | Gap: No implementation: ringcentral ringex and ringcx migration and the complete acceptance journey are missing. |
| HND-055target | Dialpad Connect Support and Sell migration | Missing | Gap: No implementation: dialpad connect support and sell migration and the complete acceptance journey are missing. |
| HND-056target | Aircall migration | Missing | Gap: No implementation: aircall migration and the complete acceptance journey are missing. |
| HND-058target | Zoom Phone and Zoom Contact Center migration | Missing | Gap: No implementation: zoom phone and zoom contact center migration and the complete acceptance journey are missing. |
| HND-059target | Quo and OpenPhone migration | Missing | Gap: No implementation: quo and openphone migration and the complete acceptance journey are missing. |
| HND-060target | CloudTalk and JustCall migration | Missing | Gap: No implementation: cloudtalk and justcall migration and the complete acceptance journey are missing. |
| HND-061target | Newo Phonely and Beside receptionist migration | Missing | Gap: No implementation: newo phonely and beside receptionist migration and the complete acceptance journey are missing. |
| HND-062target | Talkdesk Five9 and hosted PBX migration | Missing | Gap: No implementation: talkdesk five9 and hosted pbx migration and the complete acceptance journey are missing. |
| HND-083target | Reclaim incumbent-provisioned desk phones | Missing | Gap: No implementation: reclaim incumbent-provisioned desk phones and its full acceptance journey are missing. |
| Owned installation and data 0 done · 0 partial · 6 missing | |||
| HND-063target | Owner-run Cloudflare installation through Base | Missing | Gap: No implementation: owner-run cloudflare installation through base and the complete acceptance journey are missing. |
| HND-064target | Native sign-in and protected public doors | Missing | Gap: No implementation: native sign-in and protected public doors and the complete acceptance journey are missing. |
| HND-065target | Complete archive restore and retention policy | Missing | Gap: No implementation: complete archive restore and retention policy and the complete acceptance journey are missing. |
| HND-066target | Operator erasure with accountable completion | Missing | Gap: No implementation: operator erasure with accountable completion and the complete acceptance journey are missing. |
| HND-070target | US-first usable accessible product | Missing | Gap: No implementation: us-first usable accessible product and the complete acceptance journey are missing. |
| HND-098target | Managed desktop installation and updates | Missing | Gap: No implementation: managed desktop installation and updates and its full acceptance journey are missing. |
| Product boundaries 0 done · 0 partial · 2 missing | |||
| HND-067target | Sibling products remain independent | Missing | Gap: No implementation: sibling products remain independent and the complete acceptance journey are missing. |
| HND-068target | Partners and honest category limits | Missing | Gap: No implementation: partners and honest category limits and the complete acceptance journey are missing. |
| Outcome-owning agents 0 done · 0 partial · 7 missing | |||
| HND-071push further | Finish the caller outcome | Missing | Gap: No implementation: finish the caller outcome and the complete acceptance journey are missing. |
| HND-072push further | Deliver and chase promised follow-ups | Missing | Gap: No implementation: deliver and chase promised follow-ups and the complete acceptance journey are missing. |
| HND-073push further | Recover missed calls through resolution | Missing | Gap: No implementation: recover missed calls through resolution and the complete acceptance journey are missing. |
| HND-074push further | Build and test the phone system from intent | Missing | Gap: No implementation: build and test the phone system from intent and the complete acceptance journey are missing. |
| HND-075push further | Maintain number compliance and reputation | Missing | Gap: No implementation: maintain number compliance and reputation and the complete acceptance journey are missing. |
| HND-076push further | Coach on every eligible call with evidence | Missing | Gap: No implementation: coach on every eligible call with evidence and the complete acceptance journey are missing. |
| HND-077push further | Keep continuity risks and customer work visible | Missing | Gap: No implementation: keep continuity risks and customer work visible and the complete acceptance journey are missing. |
How statuses are judged
- Done
- It ships in the default install, and a cited test or journey exercises it.
- Partial
- Some of it ships, it ships only behind an opt-in, or there is code with no requirement-level test.
- Missing
- There is no implementation.